The widespread use of the Internet among travel industry professionals as well as the traveling public has proved a boom to hotels, particularly small- and medium-sized establishments. Recent surveys of hotel managers in North America and Asia indicate that direct booking through the Internet – whether by direct customers, travel agents or corporate – accounts for 50 - 80% of the total annual bookings.

Pelican System has pioneered the development of web-based system designed to assist hotels in managing relations with three important sources of customers: Internet users, travel agents/tour operators, corporate clients including clienteles from Global Distribution Systems (GDS). In aggregate, these account for 60 - 90% of total bookings for many hotels. Pelican system enables hotels of any size to distribute room rates and share room allotments among these groups of customers directly, resulting in more effective rates management, lower administration expenses, less risk of over- or under-booking, and greater yield.

We are looking forward to provide your hotel/s with our system to increase the revenue, reduce distribution expenses and facilitate greater profitability.

Hotelexchange.com Pte Ltd was established in February 2000 by a team of professionals with extensive experience in the hospitality, tourism, and information technology sectors. The company focuses on the development of a hotel’s Central Reservation System (CRS) using advanced technology to help hoteliers in managing their reservations from all segments :- general consumers , travel agencies and corporate clients.

After three years of extensive researches and developments, the company has developed "Pelican System,” a Hotel Central Reservation System (CRS) which incorporates advanced computer hardware and sophisticated, user-friendly software to process reservations. With a dedicated team of personals in our System Development Division to ensure ongoing system developments, expansions and improvements in order to keep pace with technology and client requirements.

Today, Pelican System had been used by Hotels and Resorts from 26 different countries, with its own and partnered offices in Singapore, Malaysia, Thailand, USA, Hong Kong and Indonesia. With professional team and expertise, our company prides ourselves in dedicating to providing technology and distribution solutions for the challenges and opportunities of the modern hotel industry.

Pelican is an Internet-based reservation management system designed to manage all types of bookings, whether made directly by guests or through travel agents and corporate clients from HOTEL’S OWN WEBSITE.

Pelican System facilitates instant confirmation of reservations made through the hotel’s website, and will notify the hotel’s reservation department though automatically generated e-mail messages.

Reservation page example for internet user

Pelican System offers a feature called “Online Contracting”, which eliminates the need for paper-based, fixed-term contracts, allowing the hotel to set and adjust rates and allotments instantly according to seasonal periods, special events, or unexpected demand.

Pelican System provides a secure link to agents and clients, allowing hotels to distribute confidential trade rates to pre-authorized recipients, and to share room allotments among its many travel agents and corporate clients on a “first-come-first-served” basis. Each agent or corporate client accesses to the system directly from the hotel’s website with an individual login/password combination, allowing the hotel to assign each user to a specific rate tier/room allotment and to determine the specified information and privileges each group of users will receive.

Pelican System offer seamless connectivity through GDS system providers like the major GDS players such as Sabre, Galileo, Worldspan and Amadeus. Any update of rates and allotments will thus appear immediately on thousands of GDS travel agent terminals. The distribution platform of Pelican System to manage rates and allotments is most user-friendly and has been conceived and engineered for maximum time efficiency.

With Pelican System, the hotel has complete control at all times and can easily monitor activities through instantly generated summaries and full reports.